All orders will be processed and shipped within 2-3 Business Days. The shipping schedule is followed during our regular business hours of 8am-5pm Eastern Standard Time Monday – Friday. Once your order has shipped a confirmation will be sent to you via email.
Order Cancellation: If would like to cancel your order please contact our Consumer Service team for assistance. Please note that orders are not eligible for cancellation once they have shipped.
We hope you love what you’ve ordered. But, if you are not 100% satisfied with your purchase, please return your order for a full refund, store credit, or exchange of the item cost within 30 days of the purchase date. Returns must be new, unused, in the original packaging, with original hang tags attached, and include all accessories, instruction guides and labels. The cost of the original shipping is not refundable. Glass products that are damaged or break due to accidental drops or human error are not considered defective and are not eligible for refund or exchange. While our glassware is durable, it is still glass and is not unbreakable. We do make available replacement glasses for all sizes for all items. This policy only applies to products that have been purchased on GoSili.com. Products purchased from other retail outlets must be returned to the original place of purchase. Please refer to the retailer’s return policy for full instructions.
Please note that we are only able to refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping your exchange. The return/exchange value is determined by the last retail price of the item.
Returns and Exchanges can be accepted by any of the following methods:
Return item with provided Return Authorization Form. Contact firstname.lastname@example.org to receive your Return Authorization Form.
Complete the Return Form (state reason for return/exchange)
Place the Return Form with the item(s) being returned into box
Once your item is returned, we will either exchange the item (per your selection), issue a credit (to your credit card) or give you store credit. If your selection is no longer available, we will issue a credit. If a credit is issued, we will credit the original payment account for the item’s purchase price, including tax (if applicable), but excluding the original shipping charge. Please allow 2 – 4 weeks for the credit to appear in your account. If returning for store credit, we will issue a store credit code to use on GoSili.com via email. Returns will be processed between 5-10 business days.
Damaged or Defective Items
If your items are received damaged or defective please follow the steps outlined in the Return Policy and indicate if you would like a refund, replacement of item, store credit or exchange. If you request a refund, the original shipping cost will be refunded in addition to the cost of the item and sales tax (if applicable). If you request a replacement item, it will be shipped to you without any additional charges. If you request a store credit, you will need to return the purchased items and GoSili, Inc. will issue a store credit, once the item is received, to use on GoSili.com. If you request an exchange, please return the items you wish to exchange and place a new order.
GoSili, Inc. reserves the right, at its sole discretion, to change, modify, add or remove portions of this Return and Shipping policy, at any time. It is your responsibility to check this Return and Shipping policy periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.